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Because then we'd have to increase our prices for the good folk who pay immediately. The good news is...you can have extra days to pay, just put it on your credit card and use the banks' money, although we do need to charge a small merchant fee but it's only 1.9%.

How long will it take to process my order?

Provided that your order is in stock and received before 4.30pm Mon-Thurs the goods will be despatched the following day. Goods ordered on Friday are delivered on the next business day (Monday).

What happens if my items are on back order?
If for any reason, some or all of the items you ordered are out of stock, each item will be dispatched to you as soon as it is available. This means that your order will not be held up for the sake of one item.

Why do you have a "no returns" policy?

Receiving goods back in takes time and costs money which means we would have to pass those costs back to you. So "no returns" means cheaper prices.

What happens if the goods I receive are faulty?

Please return the goods to us and we will ensure that they are either replaced or refunded. You must notify us within 24 hours of receipt and Item(s) must be returned within 14 days of purchase. Please refer to our terms and conditions for further details.

Credit card transactions are protected by secure 128 bit SSL technology encryption and use Direct Payment Solutions.
How trustworthy is the direct debit system?

You can be assured that only the amount spent on your order will be debited from your account. And besides LookAt is one of the few companies who the banks trust to be a Direct Debit Initiator, let's face it if they trust us why wouldn't you?

Who can I call to discuss my order?

No one. LookAt operates with a small team to keep your prices down, so we are unable to take calls. You can email us but quite frankly, if you need your hand held to order office supplies then we are not the company for you. If you want to check details about a product or something you can't find then either go to the Contact Us page or email orders@lookat.co.nz

Not if your order is over $40ex-gst, but yes if it's under, but then only $5.55, otherwise someone will order a pencil and want free delivery. A4 copy paper is not included in the $40 calculation or large freight items like furniture.

No. This is an online business and we like the idea of saving trees.

We don't have special offers. All our prices are special. Although we will email you every now and then to update you on an special news.

So why are you doing this?

Because we got fed up with big American and other companies charging too much, and we talked with people like you and did something strange... we asked what you wanted... and LookAt was born.

 

Now stop reading and order what you need. Oh, we also love feedback where we got it right or where we really stuffed up, but we assure you if we stuff up we will learn from it. Now go back to what you do best, because we want to be great at giving you the best bang for buck office supplies we can.